Updated January 17th, 2020
Reckoning the numbers and trying to come up with a value for ANA Mileage Club miles is a hair pulling experience. It’s so frustrating when a world-class airline has a third-class award booking system. The worst part, is that it seems intentionally handicapped. The technology is there. In fact, ANA is one of the better resources available to search Star Alliance award availability.
After all figures were input, I assigned an ACRV of just 0.78¢ per mile this month. Contrary to some of my negative comments above, this updated value represents a 30.28% improvement since last year.
Here are several reasons I find ANA’s award booking system frustrating:
- One cannot retrieve one’s ANA Mileage Plus number if one loses it. There is no way to look it up via email/passport #/name + DOB, either online or via their support number. If one cannot find their card, one will literally have to create a new account.
- Award tickets are only available on multi-segment itineraries. This may not be the end of the world, but it did make comparing one-way prices difficult. In the interest of full disclosure, I ended up viewing round-trip ticket quotes and dividing the fees and miles required by two. This was in attempt to simulate a one-way award. Not ideal.
- One is unable to book an award ticket less than 96 hours from departure. Obviously, this massively impedes one of the great uses of award miles, close in bookings. This was also devastating to ANA’s Mileage Plus value, as it resulted in many zeros being averaged in.
|Current||Previous Period||$ Change||% Change|
|International Non-Zero Average||3.16¢||3.13¢||+0.03¢||+1%|
Despite being frusterated by seeing waitlist after waitlist only results, ANA did manage some truley spectacular hypothetical redemptions. Our best for the month was a seat in ANA’s fantastic first class cabin. It was offered for just 75,000(adjusted) miles + $193.18 in fees. The lowest-priced cash alternative was $9,904, providing an absolutely stellar 12.95¢ per mile redemption rate.
In all fairness, lack of availability and non-user friendly websites are more common than not among non-US carriers. So this alone shouldn’t dissuade one from taking a look at what ANA has to offer. As shown above, there are some great opportunities if one’s plans line up with ANA’s. Despite it’s shortcomings Mileage Club does represent a valuable transfer option for those holding American Express Membership Rewards.